Shipping policy
At Zariva™, every jewellery piece is carefully inspected, securely packed, and shipped with the utmost care to ensure it reaches you safely and beautifully. Every order includes FREE Express Shipping across India, making your shopping experience simple, transparent, and hassle-free from checkout to delivery.
Our Shipping Policy explains how we process, dispatch, deliver, and support every order placed on Zariva™.
Quick Shipping Summary
Shipping Coverage: Pan India.
Shipping Charges: FREE Shipping on all orders across India.
Order Processing Time: Orders are generally processed within 24–48 business hours after successful order confirmation.
Prepaid Orders: FREE Express Delivery with an additional ₹50 OFF on prepaid orders.
COD Orders: FREE Standard Delivery. COD orders are confirmed via WhatsApp, SMS, or a quick call before dispatch.
Metro Delivery: Usually 3–5 Business Days.
Non-Metro Delivery: Usually 4–7 Business Days.
Remote Area Delivery: Usually 5–7 Business Days.
Order Tracking: Tracking details are shared via SMS, Email, or WhatsApp after dispatch.
Delivery Partners: Orders are shipped through trusted courier partners based on your delivery location.
Important: The estimated delivery time starts after your order has been processed and dispatched. COD orders are dispatched after successful order confirmation.
Order Cancellation: Orders may be cancelled Within 2 Hours of Order Placement or Before Dispatch, whichever occurs first.
Reverse Shipping: ₹99 for approved Change-of-Mind Returns. No reverse shipping charges apply for approved returns due to a wrong product, transit damage, verified manufacturing defects, or an order fulfilment error by Zariva. Please refer to our Returns, Refunds & Exchanges Policy for complete details.
Customer Support: Contact our Customer Happiness Team by emailing support@zarivajewels.in or sending a WhatsApp message to +91 93541 96878.
Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST).
Policy at a Glance
Where does Zariva deliver?
Zariva currently delivers to most serviceable locations across India. We are continuously expanding our delivery network to serve more customers.
Is shipping free?
Yes. Zariva offers FREE Shipping on all orders across India. There is no minimum purchase value required to enjoy free shipping.
When will my order be shipped?
Most confirmed orders are processed and dispatched within 24–48 business hours. Orders placed on weekends or public holidays are processed on the next working day.
How long does delivery take?
Orders are generally delivered within 3 to 5 business days in metro cities, 4 to 7 business days in non-metro cities, and 5 to 7 business days in remote locations. Delivery timelines are estimates and may vary depending on courier operations, weather conditions, regional accessibility, or public holidays.
Will I receive order tracking?
Yes. Once your order has been shipped, Zariva will send tracking details through SMS or Whatsapp so you can monitor your shipment in real time.
Our Shipping Commitment
Every Zariva order undergoes multiple quality checks before dispatch to ensure product quality, secure packaging, and order accuracy.
We are committed to delivering every order safely and on time. If an unexpected shipping issue occurs, our Customer Happiness Team will work closely with you and our courier partners to provide the best possible resolution.
Shipping Coverage
Zariva currently delivers across India through trusted courier partners.
International shipping is not available at this time. If international delivery becomes available in the future, this policy will be updated accordingly.
Shipping Charges
Zariva offers FREE Shipping on all orders across India. There is no minimum order value required to qualify for free shipping.
There are no hidden shipping charges. The final amount payable for your order is clearly displayed during checkout before payment is completed.
Please note that approved Change-of-Mind Returns are subject to a ₹99 reverse shipping charge as described in our Returns, Refunds & Exchanges Policy.
No reverse shipping charges apply when a return is approved because of a wrong product, transit damage, a verified manufacturing defect, or an order fulfilment error by Zariva.
Order Processing
Orders are generally processed within 24 to 48 business hours after successful payment confirmation or order verification.
Orders placed on Sundays or public holidays are processed on the next working day.
During festivals, promotional campaigns, product launches, or periods of unusually high order volume, processing timelines may occasionally be extended. If this happens, we will keep you informed through email, SMS, or WhatsApp.
Estimated Delivery Timeline
| Delivery Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Non-Metro Cities | 4–7 Business Days |
| Remote Locations | 5–7 Business Days |
These delivery timelines are estimates provided in good faith and may vary depending on courier operations, weather conditions, public holidays, regional accessibility, or circumstances beyond our reasonable control.
Order Tracking
Once your order has been dispatched, you will receive tracking details through SMS or Whatsapp.
If you do not receive tracking information within 48 hours after placing your order, please contact our Customer Happiness Team for assistance.
Delivery Partners
Zariva works with trusted logistics and courier partners to ensure safe, secure, and timely delivery across India.
Courier partners may vary depending on your delivery location and service availability.
Order Changes
If you need to change your delivery address, contact number, or any other order details after placing your order, please contact our Customer Happiness Team as soon as possible.
We will make every reasonable effort to accommodate your request before your order has been dispatched.
Once an order has been shipped, modifications may no longer be possible.
Order Cancellation
Orders may be cancelled within 2 hours of placing the order or before they have been dispatched, whichever occurs first.
If your order has already been shipped, cancellation will no longer be possible. However, eligible products may still be returned in accordance with Zariva's Returns, Refunds & Exchanges Policy.
Failed Delivery
If an order is returned to Zariva because the customer was unavailable, refused delivery, provided an incorrect address, or failed to respond to the courier partner, we may contact the customer to arrange re-dispatch.
Additional shipping charges may apply for re-shipping such orders.
Incorrect or Incomplete Address
Customers are requested to carefully verify their shipping address, mobile number, and PIN code before completing their purchase.
Zariva cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Delayed Deliveries
Although we strive to deliver every order within the estimated delivery timeline, occasional delays may occur due to courier disruptions, adverse weather conditions, strikes, natural disasters, government restrictions, public holidays, or other circumstances beyond our reasonable control.
If your order experiences an unexpected delay, our Customer Happiness Team will work with the courier partner to provide timely updates and assistance.
Secure Packaging
Every Zariva jewellery piece is carefully packed using protective packaging materials designed to minimise the risk of damage during transit while delivering a premium unboxing experience.
Damaged Parcel During Delivery
If your parcel appears damaged, tampered with, or opened before delivery, we recommend recording a complete 360-degree unboxing video and contacting our Customer Happiness Team within 48 hours of delivery.
This enables us to investigate the issue promptly and provide an appropriate resolution.
Returns & Reverse Shipping
If your return request is approved, Zariva will arrange reverse pickup wherever reverse courier service is available.
Approved Change-of-Mind Returns are subject to a ₹99 reverse shipping charge.
Returns approved because of transit damage, a wrong product, a verified manufacturing defect, or an order fulfilment error by Zariva are eligible for FREE reverse pickup.
Please refer to our Returns, Refunds & Exchanges Policy for complete details regarding return eligibility, exchanges, refunds, and reverse shipping.
Need Assistance?
If you have any questions regarding shipping, delivery, tracking, order modifications, or cancellations, our Customer Happiness Team is always happy to assist.
WhatsApp
+91 93541 96878
Business Hours
Monday to Saturday
10:00 AM – 6:00 PM (IST)
We aim to respond to all customer enquiries within one business day.
Frequently Asked Questions
Is shipping free at Zariva?
Yes. Zariva offers FREE Shipping on all orders across India, with no minimum purchase requirement.
When will my order be shipped?
Most confirmed orders are processed and dispatched within 24–48 business hours. Orders placed on weekends or public holidays are processed on the next working day.
How can I track my order?
Once your order has been shipped, you will receive tracking details through SMS or Whatsapp.
Does Zariva deliver across India?
Yes. Zariva currently delivers to most serviceable locations across India.
Can I change my delivery address after placing an order?
Yes, provided your order has not yet been dispatched. Please contact our Customer Happiness Team immediately after placing your order.
Can I cancel my order after it has been shipped?
No. Orders cannot be cancelled after dispatch. However, eligible products may still qualify for return under our Returns, Refunds & Exchanges Policy.
What happens if my delivery is delayed?
If your order exceeds the estimated delivery timeline, please contact us. We will coordinate with the courier partner and keep you updated.
What should I do if my parcel arrives damaged?
Please record a complete unboxing video and contact us within 48 hours of delivery. Our team will investigate the issue and provide an appropriate resolution.
Does Zariva charge for reverse shipping?
Approved Change-of-Mind Returns are subject to a ₹99 reverse shipping charge. Returns approved due to a wrong product, transit damage, a verified manufacturing defect, or an order fulfilment error by Zariva are eligible for FREE reverse pickup.
Policy Updates
Zariva may update this Shipping Policy from time to time to reflect improvements in our services, operational processes, or legal requirements. The latest version will always be available on our website and will apply to orders placed after the updated policy becomes effective.