Return & Refund Policy – Zariva™

At Zariva™, every jewellery piece is carefully packed with love and quality checks. If something isn’t right, we’re here to help.

When Returns Are Accepted

We accept returns only if:

You received a damaged item

You received the wrong product

The product has a manufacturing defect

Please inform us within 48 hours of delivery by emailing support@zarivajewels.com with your Order ID, clear product photos, and an unboxing video (required for damage claims).

Items Not Eligible for Return

To maintain hygiene and product quality, we cannot accept returns for:

Change of mind after delivery

Earrings or worn jewellery once opened/used

Minor colour differences due to lighting or photography

Requests made after 48 hours of delivery

Refunds

Once your request is approved:

Refunds are processed within 5–7 business days

Prepaid orders → refunded to original payment method

COD orders → refunded via UPI or bank transfer

Shipping charges are non-refundable unless the error is from our side.

Exchanges

Currently, we do not offer direct exchanges. You may place a new order anytime.

If you need help, our support team is always happy to assist at support@zarivajewels.com

Thank you for choosing Zariva™ — everyday jewellery designed for effortless elegance.

Zariva Internal Links

Type	Zariva Internal Link
Website	ZARIVA
New Arrivals	New Arrivals
Most Loved	Most Loved
Mangalsutra	Mangalsutra
Necklaces	Necklaces
Earrings	Earrings
Rings	Rings
Bracelets	Bracelets
Everydaywear	Everydaywear
Office Elegance	Office Elegance
Date Night & Party Wear	Date Night & Party Wear
Wedding & Gifting	Wedding & Gifting
Zariva Journal	Zariva Journal
Festive Edit	Festive
Demi-Fine Jewellery	Demi-Fine Jewellery
Trademark Notice	Trademark Notice
Frequently Asked Questions	Frequently Asked Questions
Jewellery Materials Guide	Jewellery Materials Guide
Warranty Policy– Zariva™	Warranty Policy– Zariva™
Returns, Refunds & Exchanges Policy	Returns, Refunds & Exchanges Policy
Trademark Notice	Trademark Notice
Verify ZARIVA	Verify ZARIVA
Contact Us – Zariva™	Contact Us – Zariva™
About – Zariva™	About – Zariva™
Zariva Journal	Zariva Journal
Privacy policy	Privacy policy
Refund policy	Refund policy
Terms of service	Terms of service
Shipping policy	Shipping policy
Contact information	Contact Us – Zariva™
Website	https://www.zarivajewels.com/